Please read carefully before placing an order. By placing an order, you confirm that you have read and agree to the terms of our Reshipment Policy.

• The reshipment policy does not apply if the customer fails to meet the order fulfillment conditions.
• If even one of the required delivery conditions is not met, the company reserves the right to deny both free reshipment and refund.
• We can only send one free reship. If something happens to the order again, we will not be able to cover the full cost of another reship.
• We cannot accept returned parcels. Once a parcel has been delivered, returns are not possible.
• We reserve the right to choose the most suitable shipping method based on logistics conditions. This cannot be considered a reason for a refund or free reshipment.

These are mandatory requirements for your order to be delivered successfully. If even one of these rules is not followed, we will not be able to offer a refund or a free reshipment:

• Use full and real name. If the name is incorrect or incomplete, the courier may not find you and the parcel may be returned.
• Write full and correct address. The address must be accurate, without spelling mistakes, and must be your actual place of residence.
• Use a real phone number with the correct country code. The courier must be able to call you if delivery clarification is needed.
• Be available. You must be present to receive the parcel. Missing the delivery (e.g. on vacation) does not qualify for refund or free reshipment.
• Track your parcel. Monitor the tracking number regularly and act while the parcel is still in your country if an issue appears.
• Always film a video of opening your parcel. Without a first-opening video, we cannot provide compensation for missing or damaged items.
• No address changes after dispatch. If you redirect the parcel yourself, the risk is entirely yours and we cannot provide refund or reshipment.

Package returned to the sender. If your parcel is returned and all delivery conditions were met, contact our support — we will provide one free reshipment or store credit for the full order amount. If any rule was not followed, we can reship after you pay for shipping again, or issue store credit minus the original shipping cost.

Tracking stopped updating. If tracking has not updated for more than one week, contact support so we can request a logistics investigation. If the parcel is confirmed lost, damaged or undeliverable, we provide a free reshipment or store credit. If 40 days pass since the last update, the parcel may be considered lost.

Lost package. A package is considered lost only if tracking does not show "Delivered" and there have been no updates for more than 40 days. Before contacting support, check your mailbox, entrance, neighbours and common drop-off points, and contact the courier directly.

Package seized by customs. Do not confirm that the parcel is yours. Provide a letter from customs confirming seizure, then choose one free reshipment (to a new name, address and phone) or store credit for the full value.

Missing products. Send the continuous first-opening video. If confirmed, we reship the missing items or add store credit equal to their value.

Damaged parcel or products. Send photos of the outer packaging (labels visible), all items, close-ups of the damage and a short description. If confirmed unusable, we reship for free or add store credit.

To receive help, reach out via the support form during business hours, Monday to Friday, 09:00–18:00 EET/EEST.